All shipping charges are F.O.B. Chicago, Illinois. Shipping charges will be prepaid and added to invoice. Some heavy or large items must be shipped via Freight Carrier. Monday to Friday freight carrier delivery is to back of truck and does not include carrying the item into the building, un-packaging, or lift gate service to unload the shipment. If a dock or forklift is not available, lift gate service is available for an additional charge.
Receiving Merchandise: UPS
Inspect your shipment when it is delivered. If your package has arrived damaged, or otherwise tampered with, notify your UPS delivery person immediately. Customers are responsible for checking their order when it arrives to ensure that all items are present. If there are any discrepancies, please notify us immediately, within seven (7) days. If not, EcoRmor is not responsible for missing items.
Receiving Merchandise: Freight Carrier
Upon delivery, it is extremely important to carefully unpack and inspect the contents thoroughly for any indication of damage before signing the carrier’s freight bill of lading. The driver is required to wait during the inspection. If damage is found, the shipment should be refused; the driver is required to take the shipment back. If the outside packaging is damaged, but the contents are not, you should accept the shipment, but make a note on the freight bill the outside packaging was damaged. This will protect your rights in the event there is concealed damage.
By signing the carrier’s freight bill, without any notations of damage, you are agreeing the shipment was delivered in good condition. Any damage found after that point, should be directed to the freight carrier in the form of a concealed damage claim. EcoRmor has no recourse to file a freight damage claim once the shipment was signed for as received in good condition. The responsibility of the shipment by EcoRmor will cease upon acceptance of the shipment.